Art. 1 – General provisions
1.1. These general terms and conditions of sale (hereinafter “Terms and Conditions”) govern all sales of products (hereinafter “Products” or individually “Product”) by the INDIVIDUAL COMPANY MAURO LORENZI PROFUMI, with registered office in Rome, Via dei Tre Pupazzi n.5, C.F. LRNMRA74A14H501J and VAT number 10884540583 (hereinafter, also, “Company”), concluded remotely on the site www.maurolorenziprofumi.com
1.2. The online sales service on the Site is open to all users (hereinafter “Users” or individually “User”), regardless of whether they are consumers or not. Therefore, the provisions contained in these Terms and Conditions apply to all customers registered on the Site or to those who purchase without registering (in guest / guest mode) and with whom the Company enters into a purchase contract.
1.3. The language used for the conclusion of the Contracts (as defined below) is Italian or English depending on the User’s preference.
1.4. Users are required to carefully read the Terms and Conditions, available on the Site, in order to become aware of them before purchasing.

Art. 2 – Products, availability and price
2.1. All information relating to the Products, together with their characteristics and price, are available on the Site.
2.2. The graphic representation of the Products displayed on the Site may not fully correspond to reality, having a purely illustrative value; the User must therefore rely on the description of the Product and its characteristics shown on the dedicated page.
2.3. The Company reserves the right to limit, at any time, the quantity and / or type of Products that can be purchased on the Site.
2.4. The price of the Products indicated on the Site is expressed in euros and is inclusive of applicable taxes or duties, except for any taxes and customs duties. Any delivery costs must be added to the price of the Products, indicated on the specific page of the Site containing the delivery methods available to the User.

Art. 3 – Conclusion of the Contract
3.1. The User is required to carefully read all the instructions indicated during the purchase process (also relating to delivery costs and the conditions for exercising the right of withdrawal), as well as the privacy policy and the Terms and Conditions, before send a purchase proposal through the Site (called “Order Request”). In the absence of acceptance of the Terms and Conditions and privacy policy, the User will not be allowed to complete the Order Request.
3.2. The Order Request is binding on the User, except for the right of withdrawal, and determines the obligation to pay the price of the Products and any additional costs, where applicable.
3.3. To proceed with the purchase, the User must:

proceed with the free registration on the Site, upon completion of which a personal account will be created with an ID and password, required to access your private area (recommended); or you can proceed in guest / guest mode, without making any registration.
indicate the quantity of Products that you intend to purchase;
enter your data in the Order Request;
select the desired payment and shipping methods;
specify any billing request by indicating the relevant data (SDI / Pec code, VAT number / C.F.);
declare that you have read and accept the Terms and Conditions, as well as the privacy policy, by ticking the relevant box;
send the Order Request.
3.4. It is understood that the registered User may at any time proceed with the request for cancellation of their account by sending an e-mail to info@maurolorenzi.com
3.5. In the event of errors in entering data, the User can correct and / or modify them by following the appropriate procedure indicated on the Site. This change can always and only take place compatibly with the preparation and shipping times of the order. The Company, therefore, will not be liable for any delays, or errors in the personal data or shipping address.
3.6. Once the Order Request has been sent, the User will receive an e-mail confirming receipt of the same. The purchase order between the User and the Company (defined as “Order” or in the plural “Orders”) and the relative contract for the purchase and sale of the Products (defined as “Contract” or in the plural “Contracts”), are understood to be finalized only in moment in which the User receives confirmation of acceptance of the Order Request (hereinafter “Order Confirmation”). The acceptance (or rejection) by the Company of the Order Request will be sent to the User at the e-mail address indicated by him in the Order Request itself.
3.7. The User will receive an e-mail containing a summary of the essential characteristics of the Products purchased.
3.8. In case of unavailability of one or more ordered Products, the Company will notify the User by e-mail. In this case, the Order Request will be rejected or accepted only for the Products available. In case of partial acceptance, the User will be required to pay only the price for the available Products.

Art. 4 – Confirmation of shipment and delivery
4.1. The Shipping Confirmation e-mail will contain a confirmation of the shipment of the Products to the address indicated by the User, as well as a link through which the User can check the status of the shipment. The User can also check the status of the shipment by accessing their own reserved area on the Site, a possibility only for registered users with ID.
4.2. The User may modify and / or cancel the Order no later than the shipment of the Products directly to the dedicated e-mail (info@maurolorenziprofumi.com). Any delay in communication cannot be attributed to the Company. To return Products that have already been shipped, the User must use the appropriate withdrawal procedure governed by art. 6 of the Terms and Conditions.

Art. 5 – Shipping and delivery
5.1. The shipping costs charged to the User will be highlighted on the “summary and payment” page and reported separately also in the Order Request and Order Confirmation.
5.2. Delivery times and related costs are indicated on the Site. However, the expected delivery times are indicative and not binding for the Company.
5.3. If the User is a consumer, the shipment will still take place within 5 (five) working days from the Order Confirmation, unless the User himself grants an extension.
5.4. Upon delivery of the Products by the courier, the User’s signature is required. The latter is also required to verify that:
the quantity of Products delivered is equivalent to that indicated on the delivery document;
that the Products are not used, with an identification tag attached with a guarantee seal and in their original packaging (where applicable);
that the packaging of the Products and the related warranty seals appear intact, not damaged, not wet, not modified in any way.
The mismatch of the delivered quantity with respect to that indicated in the courier’s delivery document, any damage to the Products and / or their packaging, must be contested in writing on the courier’s delivery document. In the absence of a written complaint, the User will not be able, subsequently, to raise objections in this regard.
5.5. When the User materially comes into possession of the Products, he also assumes the risk of loss or damage to them.

Art. 6 – Right of withdrawal
6.1. Pursuant to art. 59 of the Consumer Code, the right of withdrawal is excluded in relation to:
the supply of goods made to measure or clearly personalized;
the supply of goods which are liable to deteriorate or expire rapidly;
the supply of sealed goods which are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery;
the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;
6.2. art. 52 of the Consumer Code gives the consumer the right to withdraw from the Contract without giving reasons, within the term of 14 (fourteen) days, starting from the date on which the consumer acquires material possession of the Products (so-called legal withdrawal).
6.3. If he intends to exercise this right, the User must notify the Company, within the aforementioned term:

communicating the intention of withdrawal to the e-mail address of the Company info@maurolorenziprofumi.com
indicating the Order number and the Product for which the User intends to withdraw.
6.4. Within 14 (fourteen) days of the communication, the User must return the Products; these must be returned intact, unused, undamaged, unmodified or altered in any way, in their original packaging (where applicable), with an identification tag attached with a disposable seal attached and equipped with a hygienic label.
6.5. The Company has the right not to accept the return or not to refund in full the sums paid by the User, in the following cases:

if the Products are returned without the identification tag and / or the original packaging, or if they are not returned in their entirety (kit supplied, product requested, etc.);
if the products have been altered in their qualitative and essential characteristics, or have been damaged or used.
6.6. In any case, the withdrawal cannot be accepted if the Product is returned without the guarantee seal.
6.7. In the event of withdrawal, the Company will refund the User the purchase price of the Products.
6.8. The Company reserves the right to make the refund only after having received the Products and after verifying that they comply with the requirements set out in Articles. 6.4., 6.5. and 6.6. of “Terms and Conditions”.
6.9. The Company reimburses using the same payment method used by the User for the purchase of the returned Product, unless otherwise expressly agreed with the User, within 10 (ten) working days.
6.10. In the event of withdrawal within 14 (fourteen) days, any delivery costs incurred by the User upon purchase and any costs for returning the Products will be fully borne by the withdrawing party.

Art. 7 – Complaints
7.1. Should the Products have a defect that is not detectable upon delivery, the Company may grant the User compensation in the form of a shopping voucher, freely established by the same. Alternatively, the User will have the right to request the delivery of a replacement Product. In the event that the elimination of the defect is impossible, or the Company deems it unreasonable, the User will have the right to request a discount on the purchase price, freely granted by the Company, or to withdraw from the contract. The delivery costs relating to the return to the Company of the Product to be replaced or repaired, as well as the costs relating to the delivery to the User of the repaired or replaced product, are borne by the Company (by way of example in cases of: failure and proven conformity of the order with delivery or production differences).
7.2. For the purpose of submitting the complaint, the User must send specific photographic documentation with the motivated complaint to the e-mail of the Company info@maurolorenziprofumi.com
7.3. The User will be informed on the progress of the complaint, as well as on any acceptance or denial, by e-mail.

Art. 9 – Applicable law and competent court
9.1. The Terms and Conditions are governed by Italian law and must be interpreted in the light of it, including the Consumer Code (Legislative Decree 206/2005) and the E-commerce Decree (Legislative Decree 70/2003).
9.2. Any dispute relating to the application, interpretation, execution and validity of the Contracts and the Terms and Conditions will be devolved to the mandatory jurisdiction of the judge of the place of residence or domicile of the User. Users will also be able to activate an out-of-court dispute resolution procedure in compliance with the requirements set out in Articles 141 and ss. of the Consumer Code. If the User activates this procedure, the Company guarantees participation in an amicable settlement attempt that the User can promote before RisolviOnline, an independent and institutional service provided by the Chamber of Arbitration of the Milan Chamber of Commerce. The User also has the right to use the platform for out-of-court dispute resolution provided by the European Commission.

Art. 10 – Privacy and protection of personal data
10.1 All personal and personal data provided by Users will be processed by the Company in accordance with the applicable privacy legislation in force.